Shipping policy
SHIPPING POLICY
Last updated: August 2026
Processing and Handling
All Academia Aesthetics candles are hand-poured in small batches in Armidale, NSW. Please allow 1–3 business days for processing before your order is dispatched. During peak periods such as product launches, sales, or public holidays, processing may take up to 5 business days. You will receive a confirmation email with tracking details once your order has left us.
Shipping Rates
Shipping is calculated by weight at checkout for all orders, regardless of destination. You will see your exact shipping cost before completing your purchase.
Estimated Delivery Times (after dispatch)
| Destination | Estimated Delivery |
|---|---|
| Australia — Standard | 3–7 business days |
| Australia — Express | 1–3 business days (metro areas) |
| New Zealand | 10–14 business days |
| United Kingdom | 14–21 business days |
| Canada | 14–21 business days |
| United States | 21–35 business days |
Regional and rural delivery times may vary. International delivery times are estimates only and may be affected by customs clearance.
Duties, Taxes and Customs (International Orders)
International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer. They are not included in your order total or shipping cost. Academia Aesthetics is not responsible for delays caused by customs clearance.
Order Tracking
A tracking number will be emailed to you once your order has been dispatched. Please allow up to 24 hours for tracking information to update after you receive your dispatch notification.
Damaged or Lost Orders
We take great care in packaging every order. If your order arrives damaged, please contact us at academiaaesthetics@yahoo.com within 48 hours of delivery with your order number and clear photos of the damage and packaging. We will arrange a replacement at no cost to you. We are unable to process damage claims made after 48 hours of the confirmed delivery date.
If your order is lost in transit, please contact us and we will lodge an investigation with the carrier on your behalf.
Incorrect Address
Please ensure your shipping address is correct at the time of placing your order. Academia Aesthetics is not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us immediately at academiaaesthetics@yahoo.com and we will do our best to update your details before dispatch.
Questions?
Contact us at academiaaesthetics@yahoo.com — we are happy to help.